Terms and Conditions
Last updated: [2025-11-18]
Welcome to LaserLair. These Terms and Conditions govern your use of our website and the purchase of digital products offered through our online store.
By accessing this website or purchasing any product, you agree to be bound by these terms. Please read them carefully before using our services.
1. About LaserLair
LaserLair provides downloadable animated graphics and visual assets for laser show systems such as Pangolin BEYOND and ILDA-compatible software.
All products are delivered digitally and intended for use by trained operators or visual professionals.
2. Digital Products
All products sold on this website are digital files, including formats such as .bcue, .zip, and .mp4.
No physical items will be shipped.
After completing your purchase, you will receive a download link or access to your files through the platform’s delivery system.
3. Licensing and Usage Rights
When you purchase a product from LaserLair, you are buying a license to use the file, not ownership of the file itself.
You may:
- Use the purchased animation(s) in your personal or professional laser shows, performances, or installations.
- Modify the animation(s) for internal use within your own projects.
You may not:
- Resell, redistribute, or share the purchased files in any form.
- Upload or distribute the files on public sharing sites or content libraries.
- Claim the animations as your own original work.
If you wish to use assets as part of a commercial software product or resell derivative works, please contact LaserLair for a custom licensing agreement.
4. Custom Animations
LaserLair offers custom-tailored laser animation design.
Custom projects are quoted individually and may include separate terms regarding usage rights, exclusivity, and delivery timelines.
All custom work begins only after written confirmation and payment as specified in the project agreement.
5. Pricing and Payment
All prices are listed in USD.
Payments are processed securely through third-party payment providers such as Stripe or PayPal.
By submitting payment, you confirm that you are authorized to use the payment method provided.
LaserLair reserves the right to update prices, add, or remove products at any time without prior notice.
6. Taxes and VAT
For customers located in the European Union, applicable VAT will be calculated and displayed at checkout in accordance with EU digital goods regulations.
Buyers are responsible for any applicable taxes or import charges in their respective jurisdictions.
7. Refund Policy
Because all LaserLair products are digital downloads, all sales are final.
Once files have been delivered, refunds or exchanges are not available except in cases of duplicate payments or accidental billing errors.
If you experience an issue with a file or believe a product was misrepresented, please contact us within 7 days of purchase so we can review and assist.
8. Technical Compatibility
It is the buyer’s responsibility to ensure that their hardware and software can open and use the file formats provided.
Product descriptions include technical specifications such as frame count, point count, and compatible software.
LaserLair cannot be held responsible for performance issues resulting from incompatible or faulty hardware.
9. Intellectual Property
All animations, graphics, and digital materials available on this website are protected by copyright and remain the intellectual property of LaserLair or its creators.
Unauthorized reproduction or distribution is strictly prohibited and may result in legal action.
10. Limitation of Liability
LaserLair is not responsible for any damage, loss, or injury resulting from the use or misuse of its products.
Users are responsible for operating laser systems safely and in compliance with local laws and regulations regarding laser projection and audience scanning.
11. Privacy and Data
LaserLair respects your privacy.
We collect only the information necessary to process your order and deliver products.
We do not sell or share personal information with third parties except as required to complete payment or comply with legal obligations.
12. Updates to Terms
These terms may be updated periodically to reflect changes in products, regulations, or business practices.
Any significant updates will be noted on this page with a revised effective date.
13. Contact Information
For questions about these Terms and Conditions or to request a custom animation, please contact:
LaserLair
Email: Hello@MareldProductions.com